Returns

30 Days to Return

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your purchased item must be in the same condition as you received it. UNUSED and in the ORIGNAL packaging and have proof of purchase.

Please follow the steps below to complete a return.

Please contact us on ekrcandlesco@gmail.com

If your return is accepted

We will send you a shipping label and how to send your  package back.

Items sent back to us without first requesting a return will NOT be accepted.

Damages and Issues

Please inspect your order when received and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded by your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.